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Service Desk Catalog Documentation

VADS Service Manager (VSM) software

Service Desk operations that provide efficient and cost effective IT services.

Service Desk standardization and best practices

VADS Service Manager is scalable, robust software that’s core to the VADS IT Service Management (vITSM) solution with incident, change, and other management process standardization, quality service delivery and support, and enhanced agent and end-user support. Providing a single communication hub, Service Manager enables IT to work as a single organization governed by a consistent set of processes, scaling from medium-sized environments to the large enterprise. Its robust functionality is based upon built-in ITIL® service desk best practices that enable self-service and provide controls for the cloud.

Key benefits

Out-of-the-box ITIL best practices decreases time to value
Improved process effectiveness and efficiency reduces costs
Standardization and process controls help mitigate risk and ensure compliance
Automated request management with end-user self-service reduces tier-one demands
Effective delivery of services and demonstrated business value through dashboards